ALL OF OUR ITEMS ARE MADE TO ORDER AND REQUIRE A PRODUCTION TIMEFRAME OF 2-3 WEEKS UNLESS SPECIFY. WE ASK THAT YOU PLAN YOUR PURCHASE ACCORDINGLY. YOU WILL BE NOTIFIED VIA EMAIL ONCE THE ITEM(S) DISPATCHES FROM OUR STUDIO. DUE TO THE NATURE PRODUCTION OF OUR PRODUCTS-WE HAVE A NO RETURN/NO EXCHANGE POLICY-PLEASE ASK QUESTIONS BEFORE MAKING YOUR PURCHASE.
ALL OF OUR ITEMS ARE SHIPPED STANDARD FIRST CLASS. YOU WILL RECEIVE A TRACKING NUMBER IN YOUR EMAIL NOTIFICATION.
Our packages are shipped via www.usps.com unless specify otherwise.
Once this item ships:
U.S. customers can expect to receive their package within 3-7 business days;
International customers can expect to receive their package within 7-20 business days.
To track your package go to WWW.USPS.COM & enter your tracking number.
PLEASE ALLOW THE FULL SHIPPING TIMEFRAME BEFORE CONTACTING US ABOUT YOUR PACKAGE. We also ask that you factor in holiday delays. Please note that Saturdays and Sundays are not business days.
Expedite shipping may be available for most items at an additional cost- please contact us.
INSURANCE: Individual items that cost $100 or more are fully insured with a 3rd party shipping company from the time it leaves our studio to your door. If you feel your package was mishandled, lost, missing, damaged etc by the 3rd party shipping company please contact us immediately for further assistance. Your cooperation is required to get a resolution.
PLEASE NOTE: Our shop does not offer refunds for items that have been mishandled, lost, missing, damaged etc by the shipping company. We stand by our NO REFUND/NO EXCHANGE POLICY however we will replace the damage good(s) depending on the issue.
INTERNATIONAL CUSTOM FEES & DUTIES/ LOCAL STATE TAXES: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Pretty Rock Girl Collection cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. Please be advise that we cannot control why certain packages may be held up. We do not offer a refund or a replacement once a package is held up by customs- the package must go through the course. In some instances but not all- it may result in the buyer paying a customs duty fee. We advise you to bring your tracking number to your local post office as they may be able to help you track the package. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
PRGC is located in Minnesota, USA. Minnesota customers are responsible for applicable tax fees for products from our shop. The current tax rate is between 6.875% and 7.875%. Taxes will be assessed at time of checkout.
YOU CAN READ OUR CUSTOMER REVIEWS HERE: https://www.etsy.com/your/shops/PrettyRockGirl/reviews?ref=shop_info
Return Policy: DUE TO THE HANDMADE NATURE PRODUCTION OF OUR ITEMS- Our shop has a NO RETURN policy. Please make sure to read the full description of each item before making your purchase. By making your payment, you agree to these terms and conditions. PLEASE BE CERTAIN ABOUT YOUR ORDER. All of our items are MADE TO ORDER- Once an order is placed - the item is set in motion for production. We do not honor refunds because you changed your mind.
Exchange Policy: On a case by case basis- we may honor an exchange within the first (12) hours after you confirm your payment. This will only be considered if the item has not been shipped yet. Certain circumstances for consideration may include: requesting change in size, color, or style of a recently purchased item. We have the right to reject/decline any request at our discretion. For consideration- please email firstname.lastname@example.org
To complete any return/exchange- we require a receipt or proof of purchase.
Incorrect | Defective item(s):
All of our items are carefully inspected prior to shipment. If for any reason- you received an item which you deem incorrect or defective please notify us within three (3) days of the items delivery and we will gladly exchange your order for a correct or non-faulty item. Merchandise will be deemed faulty only if it is determined that it was faulty at its time of shipment, or if it were damaged during its time in transit. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for exchange. The Pretty Rock Girl Collection is not responsible for damaged or stolen merchandise after delivery has taken place. If you receive incorrect or faulty merchandise, please contact us via email at email@example.com within three (3) days of your items delivery. In your message please include (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) a description of the defective nature of your order along with photos (6) and the address for where your exchanged item should be shipped. A team member will contact you to process your request. Processing procedure and evaluation of claims will be at our discretion. Once the legitimacy of your concerns are confirmed by our team, your request will be processed and remedied ASAP. In returning incorrect or faulty merchandise, all of the standard rules of our Return/Exchange Policy will apply. We cannot guarantee that items will be in stock at any time. In the event that your original order is no longer in stock, you may receive a refund, store credit, or exchange for another item. Since all situations vary, our team will make efforts to accommodate your specific needs as much as possible.
Our mailing address is:
Pretty Rock Girl Collection
357 Case Avenue #1
St. Paul Minnesota US 55130
GIFT CARDS ARE NON-REFUNDABLE.
Refunds | Partial Credit (if applicable):There are certain situations where refunds and partial credits are granted (if applicable) Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund or partial credit yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SHIPPING COST & WHAT'S INCLUDED:
PRGC is located in Minnesota. It is in the upper midwest of the United State of America. Please note that the actual shipping cost(that the shipping company charges us) IS NOT THE ONLY THING that goes into determining the final shipping cost that you(our customers pay).
Here are the 4 things that determine the shipping cost that you pay:
1). In our shop we value our unique items very highly- because of that we package the MAJORITY our items with high quality storage boxes. We use special durable storage boxes so that our customers can re-use and store the items they bought from us in it. These special boxes retail anywhere from $6- $20(depending on size) and are different from the standard cardboard shipping boxes that you find at office supply stores.
2). The ACTUAL SHIPPING cost that the shipping company charges us to ship your item(s). Please note that the majority of the shipping facilities that we use charge by weight and the size of the package. They do not charge a lesser price for items going to a closer destination within the United States. International shipping cost is determine by weight, size and the destination. ALL OF OUR ITEMS ARE SHIPPED IN THE "STANDARD" CLASS UNLESS YOU ADD AN UPGRADE TO YOUR ORDER. For all United States orders- once your item(s) ships you can expect to receive it within 5-7 business days. For all international orders- once your items(s) ships you can expect to receive it within 10-20 business days. Please note that the U.S. Holiday schedule may cause delays.
3). INSURANCE(if applicable): We fully insure all items value at $100 or more. The cost of the insurance is determine by the value of order. The purpose of insuring an item is to protect it from damage/loss during shipping.
4). OTHER PACKING SUPPLIES(such as bubble wraps, tape etc)and the cost for a STAFF MEMBER to package it, wrap it up and drop it off at the shipping facility.
Those are the 4 things that determine the shipping cost in our shop. If you have any questions or concerns about this matter please contact us at email@example.com